THIS POSITION IS AVAILABLE FOR COLOMBIA, CHILE, URUGUAY, PERU, COSTA RICA, GUATEMALA, DOMINICAN REPUBLIC, MEXICO, ARGENTINA & BRAZIL.
At Hatchworks, customer experience is at the forefront of everything we do. To help us build functional systems that improve customer experience we are now looking for an experienced DevOps Engineer. They will be responsible for deploying product updates, identifying production issues and implementing integrations that meet our customers' needs. If you have a solid background in software engineering we want to speak with you.
Our DevOps Engineers provide technology consulting to external customers and internal project teams. They are responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses.
As trusted advisor, our developers create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to HatchWorks' solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.
Objectives of this Role
- Building and setting up new development tools and infrastructure
- Understanding the needs of stakeholders and conveying this to developers
- Working on ways to automate and improve development and release processes
- Testing and examining code written by others and analyzing results
- Ensuring that systems are safe and secure against cybersecurity threats
- Identifying technical problems and developing software updates and ‘fixes’
- Working with software developers and software engineers to ensure that development follows established processes and works as intended
- Planning out projects and being involved in project management decisions
Daily and Monthly Responsibilities
- Deploy updates and fixes
- Provide Level 2 technical support
- Build tools to reduce occurrences of errors and improve customer experience
- Develop software to integrate with internal back-end systems
- Perform root cause analysis for production errors
- Investigate and resolve technical issues
- Develop scripts to automate visualization
- Design procedures for system troubleshooting and maintenance
Qualifications
- Level I
- 3-4 years experience that could be a combination of the following: BS in Computer Science Or soon to graduate Technology School and at least 2 years working experience 3-4 years working experience in the technical industry
- 3-4 years experience that could be a combination of the following: BS in Computer Science Or soon to graduate Technology School and at least 2 years working experience 3-4 years working experience in the technical industry
- Level II
- 3 – 5 years of technical experience and a Bachelor degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
- 3 – 5 years of technical experience and a Bachelor degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
- Level III
- 5+ years of professional experience and a Bachelor degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).